A graduate of tourism and hospitality, Ms. Thao joined Viva in 2009. Her dedication to excellence in service earned her recognition within the organizations she served.

Ms. Thao listens and works with each client to ensure superior service and tending to any and every of their needs.

Ms. Thao Directs and oversees all aspects of an Viva’s customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution.