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FAQ

The following Payment cards are accepted by Viva:

-Visa - Visa branded credit cards

-MasterCard - MasterCard branded credit cards

-Visa Debit - Visa Debit or Visa Delta branded debit cards

-American Express

You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed.

Escalating your dispute to a claim

If you opened a dispute but still aren’t able to work out the problem with your seller, you can escalate your dispute to a claim. This means PayPal will review the case and decide whether you’re eligible for a refund.

Your profile summary for your Vivafood account contains your registered personal and financial information, including your bank and debit or credit details, registered phone numbers, email addresses, and street addresses. In your profile, you can add additional cards, bank accounts, email addresses or street addresses, phone numbers and even change your password or security questions.

To view your registered information, log in to your Vivafood account and click Profile near the top of the page. To make edits, click My personal info, My money, My settings, or My selling tools and follow the steps provided.